Frequently asked questions

If you're using the free servers, it's possible that many users are also using them. This will reduce your connection speed.

If you have installed several VPN / Proxy extensions, they may interfere with the SandVPN extension. Uninstall or deactivate these extensions, then try again.

Some services keep lists of known VPN address ranges and refuse them. When that happens no provider gets you through reliably. Trying a different country sometimes helps, since the block is usually applied per address range rather than per country.

Open any IP lookup page while connected. It should report the country you selected rather than your own. If it still shows your country, the extension is off, or the tab was loaded before you switched.

It covers the connection: your address is hidden from the sites you open, and your traffic from the local network. The account layer is separate — what you type into a signup form is handled by disposable inboxes and throwaway identities, which is why those are part of the suite.

The extension covers browser traffic only, installs in seconds and needs no account. The Windows and Android apps cover the whole device, including other programs, games and background services. Most people start with the extension.

Often, and it depends on the platform rather than on us. A catalogue is tied to the country of your IP address, so a location in that country is what changes what you see. Some services also refuse known VPN address ranges outright — when that happens, no provider gets through reliably, and trying another country is the only thing that sometimes helps.

That is the case where it matters most. On an open network anyone else connected can read whatever is not encrypted, and the network operator sees every domain you open. With the tunnel on, they see one encrypted stream to one address instead. It costs one click and it is the situation the free tier was built for.